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About us

About us

Welcome to Pet House, your one stop shop for everything Pet! Pet House are a 100% Australian owned and operated business with a huge depth of knowledge, years of experience in the industry, and most importantly, a passion for pets!

Pet House started as part of Australia’s largest specialist homewares retailer, House. While homewares was the beginning, our range of Pet Supplies rapidly expanded with pet owners wanting more of our high-quality pet beds, toys, bowls & feeders, accessories and more!

Our Mission

Our Mission at Pet House is to help you care and support your pets! We know what it means to own a pet and understand the unconditional love and companionship they provide. At Pet House, we believe that pets are a member of the family. That’s why we only offer high-quality food, products and accessories that our Pets would use and that encourage a happy and healthy development!

Meet Our Product Testers

Meet our team of furry product testers! Our hard working pooches taste our range of dog food, play with pet toys and test how snooze on the dog beds to ensure each products gets the lick of approval.

Hurley

Hurley is a newborn Klee Kai who is just as active as curious. Hurley can’t get enough of anything lamb and kangaroo, his absolute favourite is Black Hawk Dry Lamb Biscuits and liver treats. Hurley’s favourite thing to do is play with his squeaky toys.

Hurley

Dexter

Dexter is a 7-year-old adopted Great Dane who needed a new home and certainly landed on his paws! Dexter’s favourite thing to do is snooze comfortably on a couch or bed all day long. He loves a walk and looking out for possums. Dexter loves nibbling on Pigs Ears, WAG Veal Tendons and uses Rose Hip Vital to keep his joints healthy.

Dexter

Customer Service

Contact one of our friendly customer service operators by calling our toll free number 1300 136 936 anytime during business hours.

Product Knowledge

Pet House staff are well trained to answer questions on most aspects of the products we have on offer and if they don’t know, they will find out for you. This way we can ensure that all of our customers purchase the products most suited to their pet’s particular needs.

Privacy Collection Statement

At Global Retail Brands Australia Pty Ltd ACN 006 348 205 your privacy is important to us. We are committed to protecting your privacy when managing your personal information. We have policies and procedures to ensure that all personal information is handled carefully and securely in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of information

The type of personal information collected will be directly related to the specified purpose it has been collected for. How much of your personal information that you choose to disclose to us is completely up to you. However, failure to provide certain information may result in House being unable to provide you with the relevant product or service.

For example:

If you request products or services from us, we may collect information such as your name and contact details (ie billing and/or postal address, phone number(s) or email address), and/or credit card details.
If you sign up to use a particular service such as our newsletter(s) and e-newslettters, mail outs (about product updates and developments, special events or promotions), loyalty or rewards program(s) or enter into a competition operated by us, we may collect information such as your date of birth and your interests and any other information required to provide that service to you (in addition to your name and contact details).
If you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time on our website, personal information relating to your survey responses.
If you make an inquiry, provide feedback or make a complaint to us, we may collect your name and contact details.
If you are applying for employment with us, we may collect any information that is relevant to such employment including:
> your name and contact details (ie residential address, phone number(s) and/or email address)
any other information relevant to the recruitment process (including any information contained in the application form and your resume).If you are applying to become a House franchisee, we may collect information such as your name, postal address, telephone number, email address, education details, residency status, employment history, financial capacity and other information relating to your qualifications and experience.

You acknowledge that the personal information we collect from you is your own information or information which you have been authorized to provide us.

2. Use of information

Global Retail Brands Australia Pty Ltd will use the personal information you have chosen to provide us for the purpose for which you provided it or a related secondary purpose which you would reasonably expect. Global Retail Brands Australia Pty Ltd will not use it for any other purpose without your consent, unless permitted or required by law.

Generally, we will use your personal information for the following purposes:

providing the products and/or services you have requested from House including for example:
- > to process sales transactions (whether in store or online);
- > to deliver the products or services to you;
- > to register you for a service requested by you, such as our newsletter(s) and e-newslettters, mail outs, rewards program(s) or competitions and administering such services;
- > to manage warranty claims; and
- > to respond to any inquiries, feedback or complaints made by you;
direct marketing of products and services which we believe may interest you, including product updates and developments, special events or promotions;
assisting us to improve our products and services and making them more relevant to you;
assisting us to improve our website(s) or Facebook page;
processing and assessing employment applications for current and future positions;
processing and assessing franchisee applications for both current and future franchisee opportunities;
the ongoing management of franchisees and our franchise network; and
otherwise managing our internal business operations and processes.

3. Disclosure

There will be occasions where it will be necessary for Global Retail Brands Australia Pty Ltd to disclose your personal information to third parties. Global Retail Brands Australia Pty Ltd may disclose your personal information to:

contractors and third party service providers on a confidential basis that we use in the ordinary course of our business to assist with the delivery of our products or services. This includes organisations such as marketing agencies, data processing companies, printing and mailing houses, delivery companies, data storage companies (which may use cloud computing storage systems which have the potential to make your personal information accessible by overseas entities) or finance agencies or debt collection agencies;
other members of House’s corporate group for marketing purposes (subject to obtaining your prior consent);
government authorities or other third parties as required by law; or
any other purpose that you have consented to.

4. Queries about privacy
You can access our full privacy policy at https://www.pethouse.com.au/privacy-policy
If you have any queries relating to the management of your personal information you can contact our Privacy Officer at the address or email address below.
Post: Privacy Officer, Global Retail Brands Australia Pty Ltd, Level 2 425 St Kilda Road Melbourne VIC 3004
Telephone: 1300 136 936
Facsimile: (03) 9863 2389
E-mail: privacyofficer@house.com.au